1.) If you are having product related problems

• Check you have the correct power supply
• Check all fuses are OK
• Check all connections are correctly made
• Check switched faults are OFF
• Check any start/stop or emergency stop switches are set correctly
• Check user manual for relevant calibration procedure
• Check drivers are installed and working correctly
• Reset the control program and run test
• Contact Bytronic

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2.) If you are having website related problems

• Contact the webmaster

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3.) If you are having software related problems

• Download the latest Bytronic drivers Click Here for list
• Reinstall software
• Reset the control program and retest
• Contact Bytronic for the latest software version by e-mail and quote the software name and version. This can be found by selecting “help” then “about” from the menu in the program

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4.) If you are having driver related problems

• Download and install the most recent Bytronic drivers
• Drivers and diagnostic tools for the software protection Dongle can be downloaded here
• Card Drivers can be downloaded here
• Contact Bytronic

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5.) If you are having further problems not listed above

• Check you have read all documentation
• Contact Bytronic

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